This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation & Definitions
Interpretation
The words whose initial letters are capitalised have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Data We Collect
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:
- ›Email address
- ›First name and last name
- ›City and country of residence
- ›Shipping address (for physical book orders only)
- ›Payment information (processed securely by Stripe — We do not store card details)
Order Data
When You place an order for physical or digital products, We collect information necessary to fulfil that order, including:
- ›Billing name and email address
- ›Shipping name and postal address (physical orders only)
- ›Order contents, value, and transaction reference
- ›Delivery status and tracking information (physical orders only)
Order data is retained for up to 7 years to comply with Indian tax and financial record-keeping obligations (GST compliance and the Income Tax Act).
Usage Data
Usage Data is collected automatically when using the Service. It may include Your Device's Internet Protocol address (e.g. IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When You access the Service through a mobile device, We may also collect information about the device type, operating system, and mobile browser.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Where required by law, We use non-essential cookies only with Your consent. You can withdraw or change Your consent at any time through Your browser or device settings.
- ›Necessary / Essential Cookies — Session cookies essential to authenticate users and provide core site functionality.
- ›Cookie Acceptance Cookies — Persistent cookies recording whether You have accepted the use of cookies on the Website.
- ›Functionality Cookies — Persistent cookies remembering Your preferences (login details, language) for a more personalised experience.
Use & Sharing of Your Personal Data
How We Use Your Data
The Company may use Personal Data for the following purposes:
- ›To provide and maintain our Service, including monitoring usage.
- ›To manage Your Account and provide access to features available to registered users.
- ›To fulfil and manage Orders — processing payments, arranging delivery of physical books, and providing access to digital book downloads.
- ›To send transactional emails — including order confirmations, payment receipts, shipping notifications, and download links.
- ›To contact You with updates or informational communications related to the Service, where You have opted in to receive these.
- ›To manage Your requests to Us.
- ›For analytics and improvement — to understand how the Service is used and to improve its content and functionality.
- ›For legal compliance — to comply with applicable Indian laws and regulations, including tax and financial record-keeping obligations.
Sharing Your Personal Data
We may share Your Personal Data in the following situations:
- ›With Service Providers — We share data with third-party service providers who perform functions on our behalf, including payment processing (Stripe), email delivery (MailerLite), website hosting (Vercel), and cloud storage (Firebase, Cloudflare). These providers are contractually obligated to protect Your data and use it only for the purposes specified.
- ›With shipping partners — For physical book orders, We share Your name and delivery address with our logistics and courier partners solely for the purpose of fulfilling Your order.
- ›For Business Transactions — If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred with prior notice to You.
- ›With Your consent — for any other purpose with Your explicit consent.
- ›As required by law — We may disclose Your Personal Data where required by a court order, government authority, or applicable law.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, and to comply with legal obligations, resolve disputes, and enforce legal agreements. Specific retention periods:
- ›Account Information — retained for the duration of Your account plus up to 24 months after account closure.
- ›Order and Payment Records — retained for up to 7 years from the date of transaction to comply with Indian financial and tax record-keeping laws (GST compliance, Income Tax Act).
- ›Shipping Address Data — retained only until Your order is fulfilled and the return/refund window (7 days from delivery) has closed, unless a legal requirement applies.
- ›Customer Support Correspondence — up to 24 months from the date of resolution.
- ›Usage and Analytics Data — up to 24 months from the date of collection.
When retention periods expire, Personal Data is securely deleted or anonymised. Residual copies in encrypted backups are not restored except for security, disaster recovery, or legal compliance purposes.
International Transfer of Your Personal Data
Your information may be processed on servers located outside India, including by our service providers: Stripe (payment processing, USA), Firebase and Cloudflare (cloud infrastructure, global), Vercel (website hosting, USA), and MailerLite (email delivery, Lithuania/EU). We ensure that any such transfers are subject to appropriate safeguards and that Your data is treated securely and in accordance with this Privacy Policy.
Delete Your Personal Data
You have the right to request deletion of the Personal Data We hold about You. You may do this by:
- ›Signing in to Your Account and using the account settings to delete your account, or
- ›Contacting Us at connect@creativechronix.info
Please note that We may need to retain certain data — such as order and payment records — where We have a legal obligation to do so.
Children's Privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us and We will take steps to remove that information from Our systems.
Links to Other Websites
Our Service may contain links to other websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Where changes are material, We will notify registered users by email prior to the change becoming effective. You are advised to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, you can contact us: